We aim to ensure your satisfaction with every purchase. Please review our refund policy below:
Refund Eligibility: Damaged, Defective, or Incorrect Items
- Your order arrives damaged
- Your order has a manufacturing defect
- You receive the wrong item, size, or design
Return Window
If any of these issues occur, please notify us within 30 days of delivery so we can assist you promptly. This 30-day window is the period during which you may request a refund or replacement.
To qualify for a refund:
Items must be in the same condition as received: unworn, unused, with tags, and in their original packaging. A receipt or proof of purchase is required.
How to Request a Refund
To request a refund for an eligible issue, please email us at support@francoisestudio.com with:
- Your order number
- A brief description of the issue
- Clear photos showing the damage, defect, or incorrect item
- A photo of the package, if applicable
Our team will review your request and respond within one to two business days.
Damages & Issues
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and resolve it promptly.
Exchanges
For faster service: Return the item you no longer want by following our return process.
Once your return is processed, place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you are entitled to cancel or return your purchase within 14 days for any reason, without justification. Items must still meet the return eligibility criteria: they must be unworn, unused, with tags, and in their original packaging.
Refunds: Resolution Options
After receiving and inspecting your return, we will notify you of the approval status. Once your claim is approved, we will offer one of the following:
-
A refund to your original payment method within 7 business days
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A replacement of the affected item at no additional cost
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Store credit, if preferred
We appreciate your understanding and cooperation. If you have any further questions, please do not hesitate to contact us at support@francoisestudio.com.
