It's a sturdy and attractive case, but also slippery. I almost dropped it several times, until I learned to grab it by the holes in the sides.
Return & Refund Policies
30-Day Money-Back Guarantee
Because your satisfaction matters, we want you to shop with confidence.
If you're not completely satisfied with your purchase, you may request a return within 30 days of delivery for a 100% refund of the product price.
Please note the following conditions:
Return Shipping:
The buyer is responsible for all return shipping costs and must provide a tracking number.
Item Condition:
Items must be returned in their original condition and packaging to qualify for a refund.
How to Request a Return
Please contact us before sending any item back.
To request a return, email us at support@francoisestudio.com with:
- Your order number; Your name
- The reason for the return
- Photos, if the item is damaged, defective, or incorrect
We will review your request and provide return instructions.
Please do not send an item back without receiving return instructions from us.
Refunds
Once we receive and review your return, we will issue your refund to the original payment method within 7 business days.
Please allow your payment provider additional processing time for the refund to appear in your account.
Giving Returned Items a Second Life
Whenever possible, usable returned products may be donated to charitable organizations, community programs, or individuals in need rather than being discarded.
We believe that giving a returned item a second purpose can help reduce waste and allow something created with care to benefit someone else.
We cannot guarantee that every returned item will be suitable for donation. Items that are damaged or otherwise unsuitable may need to be handled differently.
Contact Us
Questions about a return or refund? We're here to help.
Email: support@francoisestudio.com
Please contact us before returning an item so we can make the process as simple and smooth as possible.